Account Questions

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Do I need an account to order?

We currently support guest checkout and orders associated with an account. Creating and using an account does offer many advantages, however. With an account, you may track orders, view your order history, print receipts, create address books, and more. All printed materials that use consecutive numbering will also follow the sequence when they are part of a single account.

Should you not wish to create an account or use our guest checkout, you may also order by email or mail and we will create one for you.

How do I create an account?

All you need to create an account is to provide your name, a valid email address and a password.

The password needs to be at least 6 characters long and must include letters and at least 1 number. Some special characters may also be used.

How do I reset my password?

Here is how to reset your password:

1. Click on "Sign In"
2. Click "Forgot Password"
3. Enter your email address & click "Send Request"

How do I change my password?

Once you are signed in, you can change your password from your account page.

1.  Click on "Account" or "Sign In" if not already signed in
2.  Click "Change Password"
3.  Enter your current password
4.  Enter and confirm your new password
5.  Click on "Change Password"

How do I change my account email?

Here's how to have your account email changed:

1. Click on "Account" or "Sign In" if not already signed in
2. Click on "Account" > "Manage"
3. Enter new email address
4. Click "Save Email"

Can accounts be merged?

Yes, accounts can be merged. If someone from your company used to order products from you but no longer works there, we can merge the orders from the previous account into the new one. 

We would need both email addresses used and preferably, for the domain names to match (ex: x@smartresolution.com and y@smartresolution.com).