Account Questions

Do I need an account to order?

At this time, all orders do need to be associated with an account. Creating an account offers many advantages, such as tracking orders, viewing order history, printing receipts, creating address books, and more.

Should you not wish to create an account, you may order by email or mail and we will create one for you.

How do I create an account?

All you need to create an account is to provide your name, a valid email address and a password.

The password needs to be 6 characters long and can only include letters and numbers, no special characters.

Go to https://www.smartresolution.com/account/CreateAccount.aspx to get started.

How do I reset my password?

Here is how to reset your password:

1. Click on "My Account"
2. Click "Forgot Your Password?"
3. Enter your email address & click "Reset Password"

How do I change my password?

If you forgot your password, please use the steps below to help you recover it:

• navigate to https://www.smartresolution.com/account/default.aspx
• click on My Account > Change Password or Username
• enter the old password
• enter the new password twice
• click "Save Password" 

How do I change my account email?

Here's how to have your account email changed:

1. Login to your account
2. Click on "My Account" > "Change Password or Username"
3. Enter new email address
4. Click "Save"

Can accounts be merged?

Yes, accounts can be merged. If someone from your company used to order products from you but no longer works there, we can merge the orders from the previous account into the new one. 

We would need both email addresses used and preferably, for the domain names to match (ex: x@smartresolution.com and y@smartresolution.com).