Proof Questions

Why can't I see the whole product?

If you ordered custom products (where you entered your company information during checkout), you will only see the portion that is added to the final product. We do not typically send proofs of the entire product for this category of products, as we only customize the portion that will be added at press. Keep in mind that we offer a 100% guarantee and will replace or refund your product if you do not like the end-result. If you really need to see the final image, you may wish to order products with your own design instead as the whole product will be designed at once.

My proof is blurry / pixelated...

Proofs are compressed files of the original file used to print. The compression will result in a low resolution image which is sent to you for review of the text and layout. It does not reflect the actual quality of the final print.

How do I approve my proof?

You may approve the proof by emailing back, or calling our customer service for your proof approval.

How long will it take to receive my order now?

If you are ordering custom products, it will take 3 more business days to print. If you are ordering products with your own design, it will take 6 business days after proof approval. If you are ordering full color products, it will take us 2-3 business days to print.

How do I request changes to my proof?

Changes can be requested by emailing back or calling our customer service but note that it may be easier for us to handle written requests with a visual aid. Taking changes over the phone, unless minor, are time-consuming and have not proven to be the most efficient manner to request changes. We certainly prefer if you email your changes.

* Also note that we will charge an additional $20 per proof, beginning with the third proof, if you add continuous changes which do not result from our mistakes.

Why is my PDF proof password-protected?

Check proofs are now password-protected. The password is usually provided in the email but if you need assistance, please contact our customer service team at 1-888-309-5267 or email us at info@smartresolution.com.