Frequently Asked Questions

The articles here have been compiled to provide answers to our most recurring questions, whether you're a potential or an existing customer.

We're here to help!

If you have any questions that are not covered here, please feel free to contact us.

Account Questions

Do I need an account to order?
How do I create an account?
How do I reset my password?
How do I change my password?
How do I change my account email?
Can accounts be merged?

Artwork Questions

What files do you accept?
Does it cost extra to print my logo?
How do I change my file resolution?
May I use special fonts?
Do you offer graphic design services?

What are your customer service hours?
How do I contact you?
What do I do if something is wrong with my order?
Can I get my order faster?
Did my order ship?
How do I cancel my order?
How do I get a W-9 from you?

Ordering Questions

Why should I place an order with Smart Resolution?
Will Smart Resolution share my information?
How secure is your website?
Where do I start?
What methods of payment do you accept?
When can I pay for my order?
Why should I order checks from you?
Why can't I see my logo in the preview?
Why can't I see the product preview?
Can I see a proof before ordering?
Where do you ship?
May I get a discount?

Payment Questions

What forms of payment do you accept?
When can I pay for my order?

Processing Time Questions

How long does it take to receive my order?
How long does it take to get a proof?
How long is the processing time with a rush?
Can I get my order tomorrow?

Product Questions

What types of products do you offer?
How will I know which printing solution to choose?

Proof Questions

Why can't I see the whole product?
My proof is blurry / pixelated...
How do I approve my proof?
How long will it take my order now?
How do I request changes to my proof?
Why is my PDF proof password-protected?

Quote Questions

How do I get a quote?

Shipping Questions

How much will my shipping cost be?
Where do you ship?
How long does it take to receive an order?
Do you ship to PO boxes?
Do you offer split shipping?
Do you offer freight shipping?

Troubleshooting Questions

How do I prevent paper from sticking?
How do I prevent paper curling?
How do I resolve issues with my pricing gun?
How do I load labels in my METO pricing gun?

Turnaround Times

What are your turnaround times?